Submit an ICBC Claim
We’re an ICBC-approved clinic in Burnaby offering direct billing for Physiotherapy, Massage Therapy, Chiropractic Care, Acupuncture, and Counselling — so there are no user fees or out-of-pocket costs once your claim is approved.
Submit your ICBC claim directly through the form below. Our admin team will verify your coverage, confirm your approval, and contact you to schedule your first appointment.
FAQs
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ICBC provides coverage for a range of healthcare services after a motor vehicle accident, including:
Physiotherapy
Registered Massage Therapy (RMT)
Chiropractic Care
Acupuncture
Counselling
All approved ICBC claims are directly billed through our clinic — there are no user fees or out-of-pocket costs for covered sessions.
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ICBC automatically pre-approves a set number of treatments within the first 12 weeks of your accident date:
Physiotherapy: 25 sessions
Massage Therapy: 12 sessions
Chiropractic: 25 sessions
Acupuncture: 12 sessions
Counselling: 12 sessions
If you need additional sessions after this period, your practitioner can submit a treatment extension request to ICBC on your behalf.
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No — there are no user fees or additional costs once your claim is approved. Your treatments are fully covered under ICBC’s rate agreement.
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No, a doctor’s referral is not required to begin treatment under an active ICBC claim. However, if your claim is older than 12 weeks or you’ve exhausted your initial sessions, a doctor’s note can support your extension request.
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No — once your claim is approved, ICBC is billed directly for eligible services. There are no upfront payments or user fees.
If your claim is still pending, we’ll guide you on next steps and help verify your approval before treatment begins.
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Yes — you can receive multiple types of ICBC-approved treatments (for example, Physiotherapy and Massage Therapy) as part of your recovery plan.
However, ICBC only covers one session per service type per day.
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Yes. You have the right to choose your healthcare provider. If you’d like to continue your care at Polygon Health Burnaby, simply provide your ICBC claim number and date of accident on our submission form, and we’ll handle the transfer details.
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No — ICBC must be billed first for all accident-related injuries. Extended health coverage can only be used for services not related to your ICBC claim.
