Direct billing means we send your claim straight to your insurance provider, so you don’t have to pay upfront or wait for reimbursement.

At Polygon Health Burnaby, we make care simple by offering direct billing for Physiotherapy, Chiropractic Care, Massage Therapy, Acupuncture, Counselling, Clinical Pilates, and Pelvic Health Physiotherapy.

We process your claim through your extended health plan, ICBC, or WorkSafeBC — you only pay any remaining balance not covered by your plan.

Note: For ICBC and WorkSafeBC claims, there are no user fees or extra costs once your claim is approved. Treatments are fully covered under active claims.

Step 1: Book Your Appointment
Choose your preferred service — Physiotherapy, Chiropractic Care, Massage Therapy, Acupuncture, Counselling, Clinical Pilates, or Pelvic Health Physiotherapy.

Step 2: Submit Your Intake Form
Before your first visit, complete our online intake form with your insurance details and any information about your injury or claim (ICBC, WorkSafeBC, or Extended Health). This helps us confirm your coverage in advance and set up your billing.

Note: For ICBC and WorkSafeBC claims, approval is required before your first session. If your claim is still pending, our team can help verify your status and guide you through next steps.

Step 3: We Process Your Claim
After your session, we securely submit your claim through your insurance provider’s portal — no forms, no waiting, and no hassle.

Step 4: Pay Only the Balance (If Any)
If your plan doesn’t cover the full amount, you’ll only pay the remaining balance at the end of your visit.

Yes, we offer direct billing whenever possible. Availability may vary depending on the insurer and the practitioner you are seeing. Newly onboarded practitioners often require additional setup and approval with insurance providers, which can take approximately 3–5 weeks to complete. During this time, direct billing may not yet be available.

If direct billing is unavailable, payment is required at the time of your appointment. You can submit your receipt to your insurance provider for reimbursement. Please contact us if you would like the most up-to-date information on direct billing availability.

✅ ICBC Claims
Fully covered (no user fees or additional costs) for approved claims:

• Physiotherapy

• Registered Massage Therapy (RMT)

• Chiropractic Care

• Acupuncture

• Counselling

✅ WorkSafeBC Claims
Physiotherapy is fully covered for approved workplace injury claims.

We are a WorkSafeBC-approved physiotherapy provider — once your claim is accepted, you won’t need to pay out of pocket.

✅ Extended Health Plans

Coverage varies depending on your provider and plan, but most extended health plans include:

• Physiotherapy

  • Clinical Pilates

  • Pelvic Health

• Massage Therapy (RMT)

• Chiropractic Care

• Acupuncture

• Counselling

Note: Always double-check your insurance plan to confirm coverage before booking. Our team can help verify eligibility when you submit your intake form.

🚫 Not Covered by Insurance

Bodywork (Student RMT sessions) are NOT covered by ICBC, WorkSafeBC, or extended health benefits.

In most cases, no payment is required upfront if your insurance provider supports direct billing. We’ll submit your claim after your session, and you’ll only pay any remaining balance not covered by your plan.

Note: For ICBC and WorkSafeBC claims, there are no user fees or additional costs once your claim is approved.

Before your first visit, please complete our online intake form and include:

• Your insurance provider name and policy number

• Your member ID (and plan holder details if applicable)

• Any claim details for ICBC or WorkSafeBC

  This allows us to verify your coverage before your appointment and ensure a smooth billing process.

Most direct billing claims are processed instantly at the time of your appointment. In rare cases, your provider may take a few business days to review the claim. Our team tracks submissions and will notify you if any follow-up is needed.

No — you can only bill one funding source per visit.

If you have an active ICBC or WorkSafeBC claim, those will take priority and your approved treatments are fully covered. Extended health plans can be used separately for other services not related to your claim.

If your plan doesn’t support direct billing, you’ll simply pay for your session at the time of your visit. We’ll provide a detailed receipt so you can submit it to your insurance provider for reimbursement. Most insurers process reimbursements within a few business days.

Coverage depends on your provider and plan type. You can:

• Contact your insurance company directly to confirm coverage, or

• Submit our intake form, and our admin team can help verify your eligibility before your appointment.

Most extended health plans cover Physiotherapy, Massage Therapy, Chiropractic Care, Acupuncture, Counselling, Clinical Pilates, and Pelvic Health Physiotherapy.

Yes — we can bill under a family or dependent plan as long as the plan holder authorizes it and you provide the required information (policy number and member ID). Please include these details on your intake form so we can verify coverage in advance.

Yes — if you have dual coverage (for example, through your own plan and a spouse’s plan), we can help coordinate the billing. Typically, the primary plan is billed first, and any remaining balance can be submitted to the secondary plan for reimbursement.

Note: In some cases, insurance companies do not allow clinics to bill as secondary insurance. If this applies to your plan, you can submit the detailed receipt we provide to your secondary provider directly for reimbursement.